Privacy Policy
Last updated: August 5, 2026
Survivor Mountain LLC ("we", "us", "our") respects your privacy. This policy explains what we collect on https://survivormountain.com, how we use it, and the choices you have.
Information we collect
- Information you give us: when you fill out a contact form, book an audit, register for a seminar, or request a resource — name, business name, email, phone, and anything you write in a message.
- Live chat information: when you use our chat widget, we collect the conversation, page context, and contact details you choose to provide so we can respond and keep support history in one place.
- Automatic information: page paths visited, browser/user-agent, approximate referrer, and timestamps. We use this for analytics, ad measurement, and to make the site work properly.
- Cookies: a small number of first-party cookies/local storage entries to remember your preferences. If you accept optional cookies, we may also load analytics and advertising measurement tools such as Plausible and Google Ads.
How we use it
- To respond to your inquiry, deliver the service or resource you requested, or schedule and confirm a meeting/seminar.
- To send transactional emails such as confirmations, receipts, scheduling notes, and replies to requests you submit.
- To improve our site, content, and services.
- To meet legal, accounting, and tax obligations.
Who we share it with
We do not sell your information. We share only with vetted service providers we use to run the business: hosting, database/email infrastructure, customer support/live chat, payment processing (Stripe), analytics, and advertising measurement. Each is bound by confidentiality and acts only on our instructions.
Email & marketing
We are not currently promoting a public newsletter signup. If we offer email updates again, they will use clear opt-in language and every marketing email will include an unsubscribe link.
SMS messaging
If you separately agree to receive text messages, we may text you about the enquiry, appointment, or support request connected to that consent. Message frequency varies, typically 1-4 messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of purchasing any service.
SMS consent is collected through a publicly accessible Survivor Mountain website form. You provide your mobile number and actively select an unchecked consent box. Calling, chatting, requesting an appointment, or merely providing a phone number does not by itself authorize SMS messages.
Mobile information and SMS consent records will not be shared with third parties or affiliates for marketing or promotional purposes. This restriction does not prevent us from using service providers that process messages solely on our behalf and under our instructions.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to certain uses. To exercise any of these, use the support intake. We respond within 30 days.
Data retention & security
We keep information for as long as needed to provide our services and meet legal obligations, then delete or anonymize it. We use industry-standard safeguards (encryption in transit, role-based access, RLS) to protect your data, but no system is perfectly secure.
Children
The site is intended for business owners and operators. We don't knowingly collect information from anyone under 16.
Changes
We'll post any updates to this page and revise the "last updated" date. Material changes will be highlighted on the site or sent directly when needed.
Contact
Survivor Mountain LLC
Salem, Oregon
Open the support intake